Order
A. Please contact us at help@centellian24.com, and we’ll assist you as soon as possible.
A. Please reach out to us at help@centellian24.com, and we’ll help update your order details.
Shipping
A. Fedex / DHL / EMS Premium: 3-5 business days
ARAMEX: 5-10 Business Days
ACI: 6-12 Business Days
K-packet: 2-3 weeks
A. We ship worldwide, excluding countries currently under shipping restrictions or in active conflict.
Unavailable shipping destinations include (but are not limited to):
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Aruba, Barbados, Belize, Benin, Bermuda, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Burkina Faso, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gibraltar, Greece, Guadeloupe, Guinea-Bissau, Heard and McDonald Islands, Holy See, Isle of Man, Kiribati, Lao PDR, Liechtenstein, Macedonia, Marshall Islands, Martinique, Mauritania, Mayotte, Montserrat, Namibia, Nauru, Netherlands Antilles, Niue, Norfolk Island, Northern Mariana Islands, Palau, Palestinian Territory, Panama, Réunion, Saint Helena, Saint Kitts and Nevis, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Tokelau, Turks and Caicos Islands, Tuvalu, Ukraine, Vanuatu, Wallis and Futuna Islands.
A. FedEx / DHL / Aramex: Use the tracking number provided and check the courier’s official website.
EMS Premium / K-packet: Track through your country’s national postal service.
ACI: Please contact us directly for tracking updates.
Product
A. Our skincare products are generally safe to use during pregnancy. However, if you have concerns about specific ingredients, we recommend consulting your healthcare provider before use. For devices, we strongly advise speaking with your doctor before incorporating them into your routine during pregnancy.
A. CICA and TECA both come from the same plant, Centella Asiatica, known for its soothing and skin-repairing properties. However, TECA (Titrated Extract of Centella Asiatica) is a more highly refined and concentrated form. While CICA refers to general extracts of the plant, TECA isolates the three most active compounds(asiaticoside, madecassic acid, asiatic acid) through a purified extraction process.
This makes TECA:
- More powerful in repairing skin and strengthening the barrier
- More effective at calming inflammation and redness
- Better absorbed by the skin for deeper, targeted results
In short, TECA is the advanced, next-generation version of CICA and it’s at the heart of every Centellian24 product.
A. Madeca Derma Shield Safe Sun Cream 50ml
Madeca Derma Shield Safe Tone-Up Sun Cream 50ml
Madeca Derma Shield Safe Moisture Sun Cream 50ml
Other
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